Privacy Policy

2. Information We Collect

2.1 Personal Information

When you register for Synclify, we collect:

• Account Information: Name, email address, password, phone number
• Profile Information: Profile picture, bio, account type (Creator, Brand, or Agency)
• Billing Information: Payment method details, billing address, transaction history
• Business Information: Company name, business type, team member details (for Agency accounts)

2.2 Instagram Data

When you connect your Instagram account, we access:

• Profile Data: Username, follower count, following count, bio, profile picture
• Content Data: Posts, stories, reels, captions, hashtags, media files
• Analytics Data: Engagement metrics, reach, impressions, follower demographics
• Insights Data: Best posting times, audience activity, content performance

2.3 Competitor Analytics Data

For competitor analysis features, we collect publicly available data from Instagram accounts you choose to track, including:

• Public post content and captions
• Engagement metrics (likes, comments)
• Posting frequency and timing patterns
• Hashtag usage and content strategies

2.4 Usage Data

We automatically collect certain information when you use our platform:

• Device information (browser type, operating system, device ID)
• IP address and approximate location
• Pages visited, features used, and time spent
• Referral sources and click patterns

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our Instagram management platform
• AI Features: To power our AI caption generator, content suggestions, and analytics insights
• Analytics: To generate performance reports, competitor analysis, and predictive insights
• Content Calendar: To schedule posts and provide optimal timing recommendations
• Collaboration: To facilitate brand deals, contracts, and invoicing between users
• Communications: To send service updates, security alerts, and marketing communications (with consent)
• Support: To respond to your inquiries and provide customer support
• Security: To detect, prevent, and address technical issues and fraudulent activity

4. AI and Machine Learning

Synclify uses artificial intelligence and machine learning to enhance your Instagram management experience. This includes:

• Caption Generation: AI analyzes your brand voice and content history to generate relevant captions
• Hashtag Suggestions: Machine learning identifies trending and relevant hashtags for your niche
• Optimal Posting Times: AI predicts the best times to post based on your audience's activity patterns
• Content Performance Prediction: Algorithms estimate potential engagement for draft content
• Competitor Insights: AI identifies patterns and strategies from competitor content

Your data may be used to train and improve our AI models in an anonymized and aggregated form. You can opt out of this by contacting us.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: Third-party vendors who assist in operating our platform (hosting, analytics, payment processing)
• API Partners: Instagram/Meta for platform functionality
• Team Members: Within your organization if you're part of an Agency account
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for any other purposes

6. Law Enforcement and Government Requests

We are committed to protecting user privacy while complying with valid legal obligations. When we receive requests from law enforcement or government authorities for user data, we follow these policies:

6.1 Legality Review

We require a thorough review of the legality of all government and law enforcement requests before disclosing any user data. Each request is evaluated to ensure it:

• Comes from a legitimate authority with proper jurisdiction
• Is legally valid and follows proper legal process
• Complies with applicable laws and regulations
• Is specific and not overly broad in scope

6.2 Challenging Unlawful Requests

We reserve the right to challenge requests that we believe are unlawful, overly broad, or otherwise inappropriate. Our provisions include:

• Pushing back on requests that appear to lack legal basis
• Seeking clarification or narrowing of overly broad requests
• Engaging legal counsel when necessary to protect user rights
• Notifying affected users when legally permitted to do so

6.3 Data Minimization

When we are legally required to disclose user data, we follow a strict data minimization policy:

• We disclose only the specific information required by the valid legal request
• We do not provide more data than is strictly necessary
• We limit the scope of disclosure to what is legally mandated

6.4 Documentation

We maintain comprehensive documentation of all government and law enforcement data requests, including:

• The nature and source of each request
• Our response to each request
• The legal reasoning behind our decisions
• The actors and authorities involved

7. Data Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for all data transmissions
• AES-256 encryption for stored sensitive data
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Secure cloud infrastructure with redundant backups

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Specifically:

• Account Data: Retained until account deletion
• Analytics Data: Retained for up to 24 months
• Competitor Data: Retained for up to 12 months
• Transaction Records: Retained for 7 years for legal compliance

Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.

9. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Request limitation of processing
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at contact@synclify.ai.

10. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our platform
• Improve our services and user experience
• Provide personalized content and recommendations

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

11. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where applicable.

12. Children's Privacy

Synclify is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Continued use after changes constitutes acceptance of the updated policy.