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Privacy Policy

  1. Introduction

    We value your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you use our Platform.

  2. Information We Collect

    A. Personal & Account Information

    • Name, Email, Phone (optional), Role (Creator, Agency, Brand)

    B. Content & Collaboration Data

    • Uploaded content (images, documents, videos)
    • Scheduling, briefs, invoices, contracts

    C. Technical & Usage Data

    • IP address, browser, device, and operating system
    • Usage logs, session duration, interaction metrics

    D. Connected Third-Party Data (if enabled)

    • Instagram profile data, analytics, media posts, engagement metrics

  3. How We Use Your Information

    • Account creation, login, and support
    • Enabling dashboard features and tools
    • Generating analytics and insight reports
    • Sending notifications and updates
    • Processing payments and billing
    • Monitoring security and detecting fraud
    • Improving product experience and services

  4. Legal Basis for Processing

    We collect and process your data based on:

    • Your consent
    • Contract performance (providing the Platform)
    • Legal obligations applicable under data protection laws

  5. Disclosure of Data

    • Service Providers: payment processors, cloud hosting, analytics
    • Collaborators: your team and invited users via shared projects
    • Legal Requests: in compliance with law enforcement or required regulations

    We do not sell personal data to third-party advertisers or marketers.

  6. Data Retention Policy

    • Active accounts: data retained for the duration of account activity
    • After deactivation, core account info may be retained for 12 months, and invoices/contracts retained longer for compliance
    • You may request the deletion or export of your data at any time

  7. User Rights

    Subject to applicable laws, you may:

    • Access your personal data
    • Correct or update it
    • Request deletion (subject to legal retention)
    • Export your data for personal use
    • Withdraw consent for optional features like analytics or third-party integrations

  8. Data Security Measures

    We implement technical and organisational measures such as:

    • Encryption of data at rest and in transit
    • Regular security audits and monitoring
    • Access controls, logging, and multi-factor authentication

  9. Children’s Privacy

    We do not knowingly collect data from individuals under 13. Users under 18 must have consent from a parent or guardian.

  10. International Data Transfers

    If you’re outside India, your data may be processed on servers located in other countries. By using the Platform, you consent to international data transfers as necessary.

  11. Amendments to This Policy

    Changes to this Privacy Policy will be communicated via email or in-app notices. Continued use of the Platform implies acceptance of updated policies.

  12. Contact & Data Inquiries

    For privacy questions, deletion/export requests, or other concerns, contact us at:

    Email: contact@synclify.ai